Guest Service Ambassador / Hospitality Assistant (DLGSA03)

Job Introduction

We are recruiting for Guest Services Ambassadors/Hospitality Assistants to complement our team based at a prestigious Firm based in the heart of the City of London. This role is ideal for someone who wants to transition from a hospitality based role into a more reception focused role. 

Role Responsibility

The Guest Service Ambassador /Hospitality Assistant is responsible for the operation of all client facing floors and hospitality areas across the office in which they are working. Being a ‘Covid-19 Champion’ by ensuring you provide a safe and comfortable environment for all visitors and employees.

The core hours of the Ambassador will be an 8-hour shift within the service hours of 07.00 – 23.00. The job holder will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week. Overtime may be required on occasion for events out of these hours.

Overall purpose of role: To provide excellent service to clients and guests alike, ensuring the office is Covid-19 safe and carrying out all duties to the highest of standards. To be flexible in their approach and offer business support as required, including but not limited to supporting the other operational areas with their duties, ensuring all meeting rooms are clean and set up to the required standards, serving members of the business lunch in the on-site restaurant or managing arriving clients and room bookings at the reception area. It is a very ‘hands on’ and proactive role and requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. This role specialises in the external client experience, from the ground floor to the meeting room. This role will also support, when the business requires, other operational areas and be flexible in their approach to any additional requests.

The Ideal Candidate

I am an up-beat team-player with integrity and a can-do attitude.
I am passionate about delivering great service and take responsibility for my contribution to the team. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.

About the Company

Rapport is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.

We are committed to developing our team to the highest standard and offer excellent career and development opportunities. Rapport's continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company. 

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients  

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Ensure you apply for the role that best matches your experience.

Rapport