Job Introduction
We are looking for a friendly, professional, and proactive Receptionist to join our front-of-house team. As the first point of contact for all guests, clients, and colleagues, this role is key to creating a positive and lasting impression. You’ll be joining a supportive and service-driven team that takes pride in delivering excellence every day.
Our front-of-house team is made up of one dedicated Reception Manager and two full-time Receptionists, all passionate about delivering an exceptional guest experience. We take great pride in creating a welcoming, professional, and polished environment where every visitor feels valued. With a strong team spirit and a shared commitment to excellence, we consistently strive to uphold the highest standards of service, ensuring that every interaction leaves a lasting positive impression.
Type of Contract: Part-time, Permanent
Hours: 32 per week (Monday-Thursday; shift rota basis between 7:30 AM – 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Provide a warm, professional, and welcoming front-of-house experience for all visitors, clients, and staff.
- Manage the reception area to ensure it is always tidy, presentable, and running smoothly.
- Handle all incoming calls, emails, and enquiries with efficiency, accuracy, and a high level of customer service.
- Coordinate visitor sign-ins and maintain accurate records in line with security procedures.
- Liaise with internal teams and external suppliers to support day-to-day operations.
- Support meeting room bookings, including setup and coordination of refreshments and equipment.
- Assist with administrative tasks as required by the Reception Manager or wider team.
- Uphold the highest standards of professionalism, confidentiality, and service excellence at all time.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Have a naturally warm, approachable, and professional manner.
- Demonstrate excellent communication and interpersonal skills.
- Be highly organised, proactive, and able to multitask in a fast-paced environment.
- Take pride in delivering exceptional service with attention to detail.
- Be a reliable team player with a positive, can-do attitude.
- Show confidence in using Microsoft Office and other basic IT systems.
- Remain calm under pressure and handle sensitive situations with discretion.
- Have previous reception, front-of-house, or customer-facing experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.