Job Introduction
We are looking for a Corporate Receptionist to join our Rapport team, based in one of our client sites in London Victoria. Responsible for the ground floor reception, you will be the first point of contact for all guests entering the building, conducting visitor check-in, administration, and lobby hosting.
The client is one of the Europe’s largest property companies that builds and invests in buildings, spaces, and partnerships to create sustainable places, connect communities, and realise potential. As a Receptionist, you will play a crucial role in providing the highest level of service and care to the client, its customers, guests and service partners in line with service level agreements and set policies and procedures.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 5:30 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards
Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
Ensuring that all attendees are pre-registered and that bookings without names are reconfirmed on the day
Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner
Supporting different buildings, depending on the demand of the operation
Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards
Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
Ensuring that all attendees are pre-registered and that bookings without names are reconfirmed on the day
Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner
The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have an excellent command of English, verbal and written
- Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
- Have the ability to work independently and as part of a large team
- Display excellent personal presentation and interpersonal skills
- Have passion to deliver excellent guest service in everything that they do
- Preferably, have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.