Job Introduction
We are looking for a Receptionist - Connections Concierge to join the team at one of our prestigious client sites in the City of London, which is their EMEA head office.
The role is based at King William Street. You will be based in a brand new building where the client occupies 8 of the 9 floors and have a roof Garden with amazing, and extremely rare, panoramic views overlooking Canary Wharf, The City, St Paul's and the River Thames.
Rapport have worked and continue to work very closely with the client and other service partners to deliver flawless service across the building from the Ground Floor reception to the Roof Top Terrace for events, AV/VC assistance, Event coordination, Concierge offerings, area reconfigurations and everything in-between.
This is a 12 month maternity cover role. There is a chance that the role becomes permanent. This is a permanent contract as you will be guaranteed a job on our network team when the Maternity role ends.
Role Responsibility
The ground floor reception team create the first impression for the EMEA head office. The Connections floor is where all the magic happens where our team help clients manage their meeting and events requests from beginning to end. It is a split role between admin and hands on set-ups across our dedicated meetings and events space with a restaurant and use if the incredible roof terrace events space.
Main responsibilities include:
Reservations
Room/Space Set-up (Reconfigurations)
Switchboard
Concierge
Security Pass Management
The Ideal Candidate
The ideal candidate will be:
- engaging with their team
- genuinely personable to make many walks of life smile and make their day that little bit special.
- taking ownership of their position and delivering what is expected while anticipating our client's needs
This role is an energetic one so if you are looking for a sit-down office job, this may not be for you. If you do enjoy some admin mixed with activity and engagement, then this may be perfect for you.
Must have good verbal and written communication skills as well as an interest and basic understanding of MS Office 365 (Excel, Powerpoint, work, outlook and Visio)
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.