Guest Services Ambassador - Part-time (40CR)

Job Introduction

We’re on the lookout for a remarkable Guest Services Ambassador to become part of our vibrant 12-person team. Serving as the first impression for employees and visitors alike, you will be instrumental in delivering a sophisticated, top-tier experience that reflects our passion for exceptional hospitality and distinctive guest care. This role is ideal for someone with excellent communication skills, keen attention to detail, and a natural ability to foster a warm yet elegant environment.

In this fast-paced, customer-focused role, your adaptability and teamwork will be essential. As the welcoming face of our front-of-house, your foresight and dedication to going above and beyond will ensure smooth day-to-day operations and leave every guest with a memorable experience.

Type of Contract: Part-time, Permanent
Hours: 24 hours per week, 3 days per week with flexibility as per business needs (Monday to Thursday, on a shift rota between 7 AM and 7 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS free access to the fitness studio which includes classes and peloton’s, free access to a library of 10,000 books, weekly run club with the team, 40% off treatments in the wellness centre, free access to our Screen Room showing movies 3 weeks after release, free access to the rooftop restaurant.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Key Responsibilities:

• Maintain a clean, organised, and professional reception area, monitor supplies, and promptly report any maintenance issues.
• Greet and assist all guests and clients promptly with professionalism, eye contact, and a warm, friendly manner.
• Respond quickly and courteously to enquiries and requests received by phone, email, or in person, providing knowledgeable support.
• Manage visitor registration, track unregistered guests, and coordinate smooth handovers between staff members.
• Support concierge functions such as booking services, transport requests, and offering local recommendations.
• Provide regular updates and refreshments to guests waiting in the lounge, ensuring a welcoming atmosphere.
• Stay informed about team members, building events, and available facilities to guide visitors effectively.
• Participate in team meetings, training, and cross-training programs, cover shifts as necessary during absences.
• Follow safety, security, and fire protocols carefully, ensuring thorough communication during shift handovers.

Ideal Candidate Profile:

• Embodies our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together

• Detail-oriented with a positive and approachable demeanor, making them a dependable and collaborative team member.
• Experienced in fast-paced environments such as retail, hospitality, travel, or corporate sectors, thriving under pressure.
• Passionate about guest services and committed to creating exceptional experiences for visitors and employees alike.
• Demonstrates adaptability and resilience, remaining proactive in ensuring smooth operations even during changes.
• Possesses excellent communication skills and a caring approach toward guest interactions.
• Familiarity with high-standard service environments and a strong interest in Environmental, Social, and Governance (ESG) principles.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.