Job Introduction
We’re looking for a Team Leader in Aberdeen who’s excited by the chance to make a real impact. You’ll lead a team of two Colleague Hosts, helping them grow through hands‑on training, supportive coaching, and day‑to‑day inspiration. If you’re passionate about raising the bar and creating exceptional service moments, this could be for you.
Type of contract: Full-time, 12-months Fixed Term Contract
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM – 6 PM with flexibility as per business needs)
Salary: £32,500 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Lead, mentor and develop a team of two Colleague Hosts, providing regular coaching, on‑the‑job training and constructive feedback to build confidence and capability.
- Set the tone for exceptional service, modelling the behaviours, professionalism and standards expected across all colleague interactions.
- Conduct regular check‑ins and performance conversations, identifying strengths, development needs and opportunities for growth.
- Create a positive, supportive team culture, encouraging collaboration, accountability and pride in delivering a high‑quality workplace experience.
- Oversee daily operations, ensuring the reception and colleague‑facing services run smoothly, efficiently and consistently.
- Identify service improvements, using insight, observation and team feedback to enhance processes and elevate the overall experience.
- Act as the main point of escalation, resolving issues quickly and confidently while empowering the team to handle challenges independently.
- Support onboarding and continuous training, ensuring new and existing team members are fully equipped to deliver their best work.
- Build strong relationships with internal stakeholders, influencing positive change and ensuring service expectations are met or exceeded.
- Champion brand standards, ensuring the workplace environment reflects the company’s values and delivers a warm, polished welcome every day.
- Build rotas and participate in HR duties where required.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Bring a genuine enthusiasm for delivering outstanding service and inspire the team through confident, hands‑on leadership.
- Ideally offer previous leadership experience within a luxury, five‑star, or premium service environment.
- Demonstrate a strong track record in motivating, guiding, and developing high‑performing teams.
- Show exceptional attention to detail and a commitment to maintaining consistently high standards.
- Communicate with clarity and confidence, approaching challenges with a proactive, solutions‑driven mindset.
- Stay composed and effective when juggling multiple priorities in a fast‑moving environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.