Job Introduction
Reception Team Leader – Central London
We’re seeking a Reception Team Leader to join our dynamic team in a central London office. In this role, you will be the first point of contact for visitors and tenants, welcoming everyone with confidence, warmth, and professionalism. You will also lead, motivate, and support your team to deliver smooth, high-quality guest experiences every day.
Type of Contract: Full-time, Permanent
Hours: 40 per week, Monday–Friday on a shift rota between 7 AM – 7 PM
Salary: £34,000 to £36,000 per annum
Why this role is great for you
- Perks & Benefits: Access exclusive discounts, life assurance, and cash rewards
- Future Security: Contributory pension scheme
- Wellbeing Support: Employee Assistance Program, digital GP services, and wellness initiatives
- Learning & Growth: Continuous personal and professional development opportunities
- Recognition: Celebrate excellence through peer-nominated awards
- Community Impact: One paid day each year to support a cause you care about
What you’ll be doing
- Leading a small team of receptionists and acting as the primary contact for building operations
- Delivering outstanding guest experiences and service in line with company standards
- Keeping up-to-date with building activities and advising your team accordingly
- Managing enquiries professionally across phone, email, and in person
- Reporting maintenance issues, hazards, and cleaning requests, ensuring timely resolution
- Communicating effectively with management to address ongoing or potential challenges
What we’re looking for
- Previous experience leading a team in a reception or front-of-house environment
- Strong interpersonal skills with the ability to build rapport quickly
- Passionate about delivering excellent service and inspiring your team to do the same
- Adaptable, organised, proactive, and process-driven, with a “can-do” attitude
- Professional, approachable, and confident in all interactions
- Proficient in Microsoft Office and business administration
- Able to work independently under pressure while managing time effectively
About Rapport Guest Services
Rapport is a multi-award-winning guest services provider, operating across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with outstanding service standards.
We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer, welcoming applicants with additional needs.
Learn more about us and our values at www.rapportservice.com.