Job Introduction
We are looking for a confident and professional Reception Supervisor to lead our front desk team and ensure a welcoming and efficient reception service. As the first point of contact for visitors, clients, and staff, you will play a key role in creating a positive first impression while maintaining smooth daily operations at the reception area.
In this role, you will supervise reception staff, coordinate front desk activities, handle enquiries, and ensure high standards of customer service are consistently delivered. The ideal candidate is organised, approachable, and experienced in managing a busy front-of-house environment.
This is a great opportunity for someone with reception or front-of-house experience who is looking to take the next step into a supervisory position.
Contract type: Permanent, full-time
Hours: 40 per week (Monday–Friday; shift rota basis between 7 AM – 7 PM, with some flexibility as per business needs for overtime)
Salary: £36,391 per annum
Why you’ll love working with us:
- Financial Benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance. PLUS, a daily food allowance!
- Future Security: Contributory pension scheme.
- Health & Wellbeing: Wellness programs, Employee Assistance Program, and digital GP services.
- Career Growth: Extensive learning and development opportunities.
- Celebrate Excellence: Recognition through WOW Awards for outstanding performance.
- Community Support: One paid day off per year to give back to a cause you care about.
What the role involves:
- Supervise and support reception team members during daily operations.
- Ensure visitors and clients receive a professional and welcoming service.
- Manage front desk schedules, breaks, and shift coverage.
- Handle enquiries, phone calls, and correspondence efficiently.
- Assist with resolving customer concerns or complaints.
- Maintain reception area standards and administrative records.
- Train new reception staff and monitor performance.
What we’re looking for:
- A natural alignment with our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Excellent people skills and interpersonal abilities.
- Strong communication skills (verbal and written).
- Customer service focused with a friendly and approachable manner.
- Professional appearance and attitude.
- Leadership and team supervision skills.
- Strong organisation and time management.
- Ability to multitask and prioritise in a busy environment.
- Problem-solving and conflict resolution abilities.
- Attention to detail.
- Ability to work under pressure and remain calm.
- Reliability and punctuality.
- Positive attitude and strong work ethic.
- Ability to build relationships with staff, visitors, and clients.
- Teamwork and ability to support colleagues.
- Discretion and confidentiality when handling sensitive information.
- Adaptability and flexibility.
- Basic administrative and computer skills.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.