Job Introduction
We are looking for a Reception Team Leader to join our Rapport team based on Baker Street. As the primary point of contact for our multi‑tenanted office building, you will greet tenants and visitors with warmth, confidence, and professionalism. In this leadership role, you will inspire, support, and guide your team to deliver seamless guest experiences every day.
Our client is a prominent commercial real estate firm recognised for developing and investing in sustainable, beautifully designed workspaces. Their innovative, design‑led philosophy prioritises community, collaboration, and creating environments where people and businesses can truly thrive.
Type of Contract: Full-time, Permanent
Hours: 40 per week, (Monday-Friday; on a shift rota basis between the hours of 7 AM – 7 PM)
Salary: £35,412
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Acting as a lead report for your building, managing a team of two receptionist and reporting into management.
- Providing the highest level of service and care to all tenants and visitors in line with service level agreements and set policies and procedures.
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards.
- Maintaining a strong awareness of business activity and building facilities (to advise and direct guest appropriately) and communicating all updates to your team members.
- Proactively dealing with enquiries and requests in person, via telephone or email, in timely and professional manner.
- Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Communicating to the Assistant Guest Services Manager and Guest Services Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly.
- Reporting all maintenance faults/hazards and cleaning request to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Previous experience in managing the team is required.
- Lead with passion and optimism, taking on obstacles head-on and taking pleasure in inspiring the team to continuously provide exceptional service to all clients and visitors.
- Have an outgoing personality and be able to easily build rapport with key stakeholders.
- Be innovative, adaptable, flexible, proactive, organised, detailed-oriented, process-driven, and resourceful with a can-do attitude.
- Maintain a professional, polite and considerate manner at all times, able to work as a part of the team.
- Be proficient in Microsoft Office software/package and business administration.
- Process excellent time management skills and the ability to work independently under pressure,
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.