Job Introduction
We are recruiting a Customer Service Team Leader to join Rapport, supporting a high-profile corporate client across a dynamic Dublin campus.
The Team Leader will be responsible for ensuring that all client and visitor needs are met and exceeded in a professional, friendly, and efficient manner. As the face of the service, you will lead by example—motivating, coaching, and supporting your team to consistently deliver an exceptional workplace experience.
You will take ownership of operational delivery, people management, and service excellence, while working closely with the client and wider workplace teams to support overall business objectives.
You will be managing and inspiring an established Customer Services team across multiple buildings, ensuring a seamless and high-quality service is delivered at all times.
Type of contract: Full-time, permanent
Hours: 40 hours per week (Monday–Friday; flexibility required between 7:00 AM – 7:00 PM)
What will you get?
Financial Freedom: Enjoy exclusive travel and lifestyle discounts, life assurance, and recognition rewards
Secure Your Future: Benefit from a contributory pension scheme
Health Matters: Access to wellbeing support, Employee Assistance Programme, and digital GP services
Thrive Personally & Professionally: Ongoing training and development opportunities to support your growth
Celebrate Excellence: Take part in WOW Awards recognising outstanding achievements
Give Back: One paid volunteering day each year to support a cause close to you
Main responsibilities
- Lead, motivate and develop the Customer Services team across the campus
- Ensure smooth day-to-day operations across all office spaces
- Maintain consistently high standards, exceeding client and visitor expectations
- Manage rotas to ensure full coverage during core service hours
- Support health & safety compliance and ensure all protocols are followed
- Act as a key point of contact for client queries, resolving issues effectively
- Work collaboratively with workplace operations and events teams to ensure readiness
- Support team training, including AV capability where required
- Drive engagement, performance, and continuous improvement within the team
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together
- Have experience as a Team Leader within corporate, hospitality, or customer service environments
- Be an excellent communicator with a proactive and solutions-focused approach
- Have strong organisational skills and the ability to manage multiple priorities
- Be confident building relationships with clients and stakeholders
- Be passionate about delivering exceptional service
- Demonstrate a positive, approachable, and professional attitude
- Be committed to personal and team development
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK & Ireland, we combine a people-first culture with exceptional service standards.
We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer, we actively encourage applications from individuals of all backgrounds and abilities.
Find out more at www.rapportservice.com