Job Introduction
Are you looking to take the next step in a career, centred on service excellence and professional hospitality? Our client known for delivering first‑class corporate experiences is seeking a confident and experienced Reception Team Leader to join its Leeds‑based Rapport team.
Ideal candidates will bring a background in hotels, aviation, or corporate hospitality, along with a genuine commitment to creating exceptional first impressions. Based in a standout Leeds location, the office offers truly striking, panoramic views of the city, a setting that’s as impressive as the role itself. It’s something that really needs to be seen to be appreciated.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM – 7 PM with flexibility as per business needs)
Salary: £31,500 per annum
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Lead, motivate, and develop the team to encourage innovation and consistently high performance.
- Oversee all catering services, ensuring exceptional standards of quality and presentation.
- Champion best practices by setting clear expectations and leading by example.
- Act as the key point of contact for clients and Account Managers, building strong working relationships.
- Produce team rotas and support recruitment activities, HR processes, and performance management.
- Welcome and accompany guests with a friendly, confident, and professional approach.
- Coordinate meeting room set‑ups, refreshments, and AV requirements to meet client expectations.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Demonstrate a genuine passion for service excellence and inspire others through strong role‑model leadership.
- Ideally bring previous leadership experience within a luxury, five‑star, or high‑end service environment.
- Show proven ability to lead, motivate, and develop high‑performing teams.
- Maintain a keen eye for detail and a commitment to upholding exceptional standards.
- Communicate confidently and effectively, with a proactive and solutions‑focused mindset.
- Manage competing priorities with confidence in a fast‑paced setting.
- Take pride in creating thoughtful, memorable experiences for both clients and guests.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.