Marketing and Engagement Manager (DLMEM)

Job Introduction

We are delighted to be recruiting a Marketing and Engagement Manager to join Rapport. This is an exciting opportunity to manage marketing and engagement for the Central Business Services (CBS) and Workplace Services function in the UK. This role offers varied challenges with a real opportunity to make a difference, working closely with the Workplace Services’ Leadership Team, advising them and engaging colleagues at all levels.

Our client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders.

This is a full-time, permanent role (40 hours per week), working from Monday to Friday on a shift rota basis between 7 AM to 7 PM. Overtime may be required on occasion of events as per business needs.

Main Responsibilities

• Develop and deliver an internal marketing and engagement strategy to support Workplace Services’ leadership and to feed into firmwide communications,
• Advise Workplace Services’ leaders on their communications agendas including key messages, tone of voice and channels, with a priority focus on the Head of Workplace Services.
• Own, manage, produce, review and edit all regular Workplace Services customer and people communications.
• Plan, lead and deliver several experiential (mix face to face and digital) engagement events per year, including Workplace Services’ town halls, workshops and Operational Team Meetings.
• Adapt and contextualise firmwide campaigns and messages for Workplace Services’ audiences.
• Work closely with other Enabling Functions and clients and markets colleagues, especially the CBS Change & Communications Lead and firmwide communications.
• Through strong relationships and both qualitative and quantitative feedback and measurement techniques, have a clear view of what is working well and areas that need improvement.
• Feed Workplace Services updates (client stories, key successes, talent initiatives etc.) into CBS and firmwide communications, working closely with the central communications team.
• Bring new ideas to the table, push the boundaries of existing marketing and engagement best practice and deliver new and highly effective communications.
• Be an active member of the firm’s wider Internal Communications network (central team and peers in the businesses), working closely with them to deliver firmwide messages through appropriate local channels and share best practice and knowledge.
• Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution.
• Quality, risk and reputation: manage and uphold the highest of standards throughout, consistently meeting Deloitte’s brand principles and regulatory requirements.

The Ideal Candidate

• Strong interpersonal skills with ability to build solid relationships and gain credibility with senior stakeholders, advising and influencing them
• Extensive experience in developing and delivering effective and engaging internal communications in a large/matrix organisation, preferably in a communications business partner or closely related role
• Excellent verbal and written communications, with a keen eye for detail, able to understand differences in leadership style/voice and adapt as required
• Strong understanding of tone of voice and a natural journalistic/ storytelling style
• Strategic thinker with excellent project management and organisational skills, and the ability to work under pressure and deliver against challenging deadlines and multiple priorities
• Great team player, with the ability to drive their own agenda
• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have proven leadership/people management and customer/client service delivery skills in a similar role within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment)
• Have the ability to create immediate rapport and effectively communicate on all levels
• Be highly organised, with passion for delivering high standard service and going the extra mile
• Have great interpersonal skills, an outgoing and vibrant personality
• Demonstrate an excellent command of the English language, both in verbal and written communication
• Be IT and computer literate
• Be self-motivated and able to adapt to a changing environment
• Possess the ability to prepare and present monthly and quarterly presentations
• Have a financial understanding and managing budgets

Preferred experience:

• working with external third parties including creative agencies / marketing teams
• large scale physical or digital experiential events preferred
• hospitality sector background

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport