Job Introduction
We are recruiting a Guest Services Host to join our vibrant and friendly Rapport team, based in our Client’s offices in Cork. Our Client is an ever-expanding global American banking and financial services corporation. This is a great opportunity to be a part of the Global alignment initiative while providing an outstanding service all key stakeholders.
This is a stand-alone site from a reception perspective; however, we have another Compass team member in the restaurant space. The successful candidate will report to a Dublin-based Team Leader, who will sporadically visit the site. With 17 amiable and helpful team members distributed throughout the UK and Ireland, the wider team communicates on a daily basis through WhatsApp and Microsoft Teams. Even though we work virtually, the team has a social atmosphere, and we celebrate victories and birthdays together!
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; 8 AM - 5 PM, with flexibility for overtime as per business needs)
Additional perks: Free on-site parking, close to the airport available. Great restaurant with complimentary coffee.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Meeting and greeting all visitors to site
- Working alongside the team to manage the switchboard
- Being involved in staff events from the social aspect to planning and implementing with the office leadership team
- Booking and supporting all meetings and events, using EMS
- Liaising with the catering team regarding all meeting hospitality
- Supporting local office team with ad-hoc administrative duties
- Overseeing all mail room tasks for the Cork office
- Supporting with security pass control and implementation
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.