Job Introduction
Client Experience Coordinator – Premium Corporate Environment
Salary: £36,000 – £40,000 per annum
Contract: Full-time, Permanent
Hours: 40 hours per week (Monday – Friday, with flexibility as required)
Are you passionate about creating outstanding experiences and setting the tone in a premium environment? We are looking for a confident and engaging Client Experience Coordinator to join our team at a prestigious corporate location.
This is an exciting opportunity to take ownership of the client journey and lead a small, dedicated front-of-house team at one of London’s most elegant workplaces, operated by a forward-thinking property developer with a 300-year family heritage.
If you thrive in a high-end, customer-focused setting and love building relationships that make a lasting impact — we want to hear from you.
What’s in it for you?
Lifestyle Perks: Travel and shopping discounts, plus cash rewards
Wellbeing Support: Digital GP access, mental health resources, and Employee Assistance Programme
Secure Your Future: Contributory pension and life assurance
Be Recognised: Celebrate success with our WOW Awards
Grow Your Career: Ongoing training and development opportunities
Make a Difference: One paid volunteer day per year to support a cause you care about
Key Responsibilities:
Deliver an exceptional first impression and lead all aspects of the client welcome journey
Guide and support the front-of-house team, ensuring a seamless and professional experience for all visitors and tenants
Foster strong relationships with building users, facilities partners, and key stakeholders
Maintain service standards through consistent communication, coaching, and quality checks
Monitor Health & Safety compliance, incident logging, and escalation procedures
Respond to day-to-day challenges with poise, discretion, and a solutions-first approach
Who You Are:
A natural people person with a flair for five-star service delivery
An effective communicator with high attention to detail and a calm, confident presence
Comfortable leading a small team and inspiring others to deliver their best
Highly organised, solutions-driven, and eager to go the extra mile
Ideally experienced in luxury hospitality, corporate reception, or premium concierge environments
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.