Job Introduction
Operations Support Manager
Rapport | Dublin
Location: Dublin – North Wall Quay (onsite with cluster-wide collaboration)
Hours: Full-time
Salary: €60,000
Contract: Permanent
Rapport is seeking a dynamic Operations Support Manager to support the delivery of premium Dining, Conferencing, Fitness and Workplace Services across the UK, Europe & MEA clusters, with a primary focus on Dublin.
This is a varied and high-impact role offering operational oversight, project coordination and senior-level administrative support within a fast-paced, 5* corporate environment.
The Role
Reporting to the UK, Europe & MEA Operations Manager and Leadership Team, you will play a pivotal role in ensuring the delivery of exceptional service standards across our Dublin operations, with wider cluster support as required.
You will be based onsite at North Wall Quay, overseeing operations and supporting the delivery of our new Dublin headquarters at Waterfront South Central (WSC).
There will also be requirements to provide operational and project support in London, particularly during the Canary Wharf mobilisation, and in Belfast when required. Flexibility to travel as part of cluster-wide support is therefore essential.
Key Responsibilities
Operational Oversight
Act as a key onsite presence at Dublin North Wall Quay, working closely with approved vendors.
Ensure compliance with Health & Safety, Environmental, Risk and Third-Party programmes.
Monitor service levels and KPIs, driving continuous improvement and cost-effective delivery.
Support vendor invoicing, billing and financial processes.
Project Coordination
Support delivery of 5* colleague and client services at Waterfront South Central (WSC).
Supervise task timelines and coordinate stakeholder engagement.
Partner with UK project leads to ensure best practice alignment across locations.
Provide support for the London Canary Wharf mobilisation and other cluster projects, including Belfast, as required.
Stakeholder & Relationship Management
Develop strong working relationships with key support functions including Finance, Global Sourcing, Security and Real Estate Services.
Monitor progress of agreed actions across divisions and ensure stakeholders remain informed of developments.
Collaborate with Events and Marketing teams to deliver exceptional bespoke in-house events.
Systems & Innovation
Build knowledge of Event Management Software (EMS) and Virtual EMS to support front-line reception teams.
Act as a liaison with global software teams to resolve time-sensitive support queries.
Maintain and optimise operational process libraries across services.
Support management of online content across divisional platforms and internal communications tools.
Executive & Team Support
Provide diary management and administrative support to the UK, Europe & MEA leadership team.
Prepare presentations, briefing papers and project documentation.
Coordinate feedback groups and support implementation of action plans.
Foster a culture of innovation, engagement and continuous improvement.
About You
We’re looking for someone who thrives in a fast-paced, high-standard environment and is passionate about delivering excellence.
You will bring:
Proven operational management experience within a demanding corporate setting.
Experience managing external soft service suppliers and understanding commercial service delivery.
Strong project coordination skills with the ability to manage multiple priorities.
Confidence influencing at all levels, with diplomacy and professionalism.
Analytical and organisational strength, with sound judgement and decision-making skills.
A genuine passion for exceptional service and continuous improvement.
A collaborative mindset and the ability to build strong cross-functional relationships.
Flexibility to travel to London and Belfast to support mobilisation and cluster requirements.
A higher education background is desirable, though exceptional candidates with strong operational experience will be considered.
Development & Opportunity
This role offers broad exposure within a leading global corporate environment, providing insight into complex business operations and premium corporate hospitality services.
For an ambitious individual with initiative and integrity, this position offers genuine scope for growth across the wider cluster network.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.