Job Introduction
We are seeking a dynamic Senior Administrator to join the Rapport team. This role sits at the heart of the Facilities Management function, supporting the smooth delivery of projects, asset verification, and day‑to‑day operational excellence across a network of retail stores. It’s a position for someone who brings structure, tenacity, and a calm, organised approach to a fast‑moving environment.
You’ll work closely with a team of Facilities Managers, helping to coordinate their work, track progress, and hold them accountable for delivering on commitments. A big part of the role is driving projects to completion, keeping timelines tight, actions clear, and everyone aligned.
The role also includes deep involvement in service‑provider reporting, so strong Excel skills are essential. You’ll be working confidently with pivot tables and detailed datasets to ensure reporting is accurate, timely, and actionable.
This is a great fit for someone who is self‑motivated, comfortable managing multiple stakeholders, and confident keeping both the team and leadership on track.
Type of contract: Full-time, Permanent - Hybrid
Hours: 40 per week (Monday – Friday; Monday & Fridays work from home, Tuesday – Thursday on-site)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Coordinate project administration and ensure tasks move from planning to completion with clear ownership and timelines.
- Support asset verification and maintain accurate records across all store locations.
- Work closely with Facilities Managers, providing structure, follow‑up, and accountability to keep workstreams on track.
- Monitor service‑provider performance through detailed reporting, using advanced Excel skills (including pivot tables) to analyse data and highlight trends.
- Maintain strong communication with both the Facilities Management team and leadership, ensuring priorities are clear and progress is consistently reviewed.
- Bring a proactive, self‑driven approach to identifying gaps, chasing actions, and keeping the wider team aligned.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Exceptional organisational skills and the ability to manage competing priorities.
- Advanced Excel capability including complex formulas, pivot tables, reporting dashboards and data manipulation.
- A proactive, self-starting mindset.
- Strong accountability, someone who owns their actions and delivers without constant supervisor.
- Excellent communication skills and stakeholder management.
- Brings energy, initiative and a strong sense of responsibility.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.