Job Introduction
Join a workplace where hospitality, organisation and professionalism come together to deliver an exceptional experience for clients, visitors and colleagues.
We are seeking a Receptionist to join our Rapport team in Southampton. You will play a key role in ensuring smooth front-of-house operations while supporting the wider team. This is an exciting opportunity for someone who enjoys being organised, thrives on variety, and takes pride in creating a welcoming and efficient environment.
Contract & Hours
Type of contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday–Friday, worked on a shift rota to meet business needs
Location: Southampton
What will you get?
Financial Freedom: Exclusive travel and grocery discounts, plus life assurance and cash rewards
Secure Your Future: Contributory pension scheme
Health Matters: Access to wellbeing initiatives, an Employee Assistance Programme, and digital GP services
Grow with Rapport: Continuous learning and development opportunities to advance your career
Be Recognised: WOW! Awards and Rapport Excellence Awards
Give Back: One paid volunteering day each year
Main Responsibilities
Warmly welcome clients and visitors, escort them to meetings, and coordinate refreshments
Manage incoming calls, route appropriately, and take accurate messages
Book and prepare meeting rooms, ensuring equipment and refreshments are ready
Maintain clean and organised reception and meeting areas
Manage visitor access, including badges and sign-in procedures
Receive, sort, and dispatch mail and packages
Monitor and order office supplies efficiently
Support events and ad hoc administrative tasks as required
Act as Travel Programme Coordinator, assisting with bookings and queries
Handle confidential information with discretion
The Ideal Candidate Will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a warm, approachable personality and a professional, courteous manner
Be highly organised, detail-oriented, and able to prioritise a diverse workload
Be confident managing multiple stakeholders, including clients, colleagues, contractors, and VIPs
Demonstrate strong IT skills, including Outlook, Microsoft Office, and general office systems
Be proactive, adaptable, and resourceful with a can-do attitude
Maintain confidentiality and exercise discretion when handling sensitive information
Be comfortable working independently as well as part of a team
Have excellent communication and time management skills, remaining calm under pressure
Why Rapport?
At Rapport, our people are at the heart of what we do. We offer over 50 training workshops and structured programmes to help you develop professionally and personally.
We are committed to diversity, equality and inclusion through our “Be Yourself at Rapport” programme and Employee Networks. Wellbeing is a priority, and we provide initiatives that support mental and physical health.
Rapport is a Disability Confident Employer, partnering with organisations to create inclusive employment opportunities.
About the Company
Rapport is an award-winning provider of front and back of house services, delivering bespoke workplace solutions across the UK & Ireland and in key global locations.
We partner with a wide range of clients — from boutique firms to international corporations — all united by a commitment to exceptional service.
Rapport is part of Compass Group UK & Ireland, a FTSE 100 company.
Visit www.rapportservice.com to learn more.
We aim to contact applicants within 5–7 working days. Please ensure you apply for the role that best matches your experience.