Job Introduction
We are recruiting for a Guest Services Ambassador to join our Rapport Team, based in one of our client's sites near Baker Street. Our Client is the UK's leading independent Real Estate Consultancy firm, and this is a fantastic opportunity to work in a highly efficient, professional, and friendly reception team, providing excellent customer service.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM)
Main responsibilities
- Welcoming, greeting and registering all visitors, escorting them to the meeting rooms as required.
- Booking the client meeting rooms and supporting the catering team with the room set-up.
- Handling telephone calls, emails, printing, and binding.
- Working with the hospitality team, and other service providers to ensure the delivery of an exceptional service.
- Supporting the Client with facility-related tasks and ad-hoc office duties.
- Assisting with requests in a professional, efficient, friendly, and timely manner.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, have previous customer service experience within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment)
- Strong rapport-building and effective communication skills at all levels
- Ability to work independently and collaboratively within a team
- Highly organised with a passion for delivering exceptional service
- Outgoing personality with excellent interpersonal skills
- Exceptional attention to detail and strong time management abilities
- Proficient in English, both verbal and written
- IT literate with business administration skills
- Self-motivated and adaptable to a fast-paced environment
- Flexible, proactive, and a genuine passion for helping others
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.