Job Introduction
We are looking for a passionate and professional Guest Services Receptionist to join our Rapport team, providing exceptional front‑of‑house support for a prestigious financial services client in Canary Wharf. This is a dynamic, client‑facing role where no two days are the same, from warmly welcoming guests on the Ground Floor to supporting meeting delegates on our Client Floor.
You will be joining a polished and energetic Front of House team of 15 ambassadors who take pride in creating an outstanding visitor experience. Together, we represent the face of our client’s business, ensuring every interaction is warm, seamless, and reflective of the professionalism and excellence that define both our service and their organisation.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on shift rota basis between 7 AM and 7 PM, with flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Welcome and register all guests at both the Main Reception and Client Floor Reception, ensuring every visitor receives a warm, professional, and memorable first impression.
- Escort guests to meeting rooms or other required destinations within the building, offering proactive assistance and clear guidance throughout their visit.
- Uphold all company service standards and Health & Safety procedures at all times, ensuring a safe, compliant, and high-quality service environment.
- Respond to guest enquiries and requests promptly, professionally, and with a friendly approach, ensuring all business needs are handled efficiently and to the highest standard.
- Maintain immaculate client meeting rooms, ensuring they are fully functional, presentable, and ready for use; provide support to the catering team when required.
- Handle all internal and external calls in a professional, courteous, and timely manner, delivering a seamless communication experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Is passionate about delivering exceptional service, creating a warm and memorable experience for every guest.
- Demonstrates excellent personal presentation and strong interpersonal skills, confidently engaging with people at all levels.
- Works effectively as part of a team and communicates clearly and professionally in all situations.
- Shows flexibility, initiative, and strong attention to detail, ensuring tasks are completed to the highest standard.
- Ideally has experience in 5‑star customer service (hospitality, corporate reception, or similar), which would be a strong advantage.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.