Job Introduction
We are looking for a Corporate Receptionist to join our Rapport team, based in London Victoria. Responsible for the ground floor reception, you will be the first point of contact for all guests entering the building, conducting visitor check-in, administration, and lobby hosting.
You will be working alongside a supervisor in one of our largest receptions. However, our contract extends across Victoria and London city, meaning you would be part of a team of approximately 43 Rapport Ambassadors.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7:30 AM and 5:30 PM with flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards.
- Maintaining the necessary awareness of building facilities to advise and direct guests appropriately.
- Ensuring that all attendees are pre-registered and that bookings without names are reconfirmed on the day.
- Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Supporting different buildings, depending on the demand of the operation.
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards.
- Maintaining the necessary awareness of building facilities to advise and direct guests appropriately.
- Ensuring that all attendees are pre-registered and that bookings without names are reconfirmed on the day.
- Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Confident and personable, with the ability to build strong rapport effortlessly with internal stakeholders, external partners, and VIP guests.
- Excellent command of written and spoken English.
- Creative, proactive, highly organised, detail‑driven, and process‑minded, with a resourceful, can‑do attitude.
- Comfortable working independently while also thriving as part of a large, collaborative team.
- Impeccable personal presentation and outstanding interpersonal skills.
- Passionate about delivering exceptional guest service in every interaction.
- Ideally brings previous front‑of‑house experience from a luxury hotel, premium airline, or corporate hospitality environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.