Job Introduction
Rapport is seeking a Corporate Receptionist to join one of our innovative and creative Front of House teams at a prestigious London client site. In this role, you will ensure every client arrival is seamless, welcoming, and memorable, combining excellent service with a touch of innovation.
This is a full-time, permanent role (40 hours/week), Monday to Friday, with shifts between 7 AM – 7 PM and occasional evening function coverage.
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Key Responsibilities
Deliver exceptional service to all clients, visitors, and colleagues.
Ensure every client’s arrival journey is smooth, welcoming, and memorable.
Greet and acknowledge all internal and external visitors according to Rapport standards.
Escort guests to meeting rooms, handle coats and luggage, and support event registration as needed.
Respond promptly and professionally to enquiries via phone, email, or in person.
Maintain awareness of building facilities to guide and advise guests.
Work closely with service partners to achieve a “one team” approach.
Ideal Candidate
Embodies Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
Welcoming, energetic, highly organised, and detail-oriented.
Confident communicator able to build lasting relationships with colleagues and clients.
Experienced in providing high-standard customer service, ideally within a 5* or corporate environment.
Passionate about service excellence, innovation, and operational standards.
Benefits
Exclusive travel discounts (TUI, Expedia, Booking.com, and more).
Grocery savings on major brands (Tesco, Sainsbury’s, Morrisons).
Life assurance, contributory pension, and financial wellness support.
Cash rewards, referral bonuses, and discounts on a wide range of brands.
Employee Assistance Program and access to digital GP/healthcare services.
Learning & development opportunities and leadership programs.
Recognition through WOW Awards and one paid charity day.
Why Join Rapport?
We put people first. With over 50 training workshops, leadership programs, and development opportunities, we’re committed to helping you grow personally and professionally. We celebrate diversity, champion inclusion, and support mental and physical wellbeing.
Rapport is a Disability Confident Employer with partnerships creating opportunities for people with special educational needs and disabilities.
About Us
Rapport is an award-winning specialist providing fully managed front and back of house services to leading corporate organisations across the UK, Ireland, the US, and Hong Kong. Our clients range from boutique firms to multi-site international corporations, all seeking exceptional customer service.
Awards & Recognition
Best Companies to Work For (UK Business Services Sector) 2021
Three-star ‘World Class’ accreditation from Best Companies 2021
Top 30 Best Places to Work in Hospitality 2021
Excellence in Diversity & Inclusion, HR in Hospitality Awards 2019
Rapport is part of Compass Group UK & Ireland, a FTSE 100 company. Learn more at www.rapportservice.com.
We aim to contact applicants within 5–7 working days. Please apply for the role that best matches your experience.