Facilities Manager - Maternity Cover (APFMM)
Job Introduction
Join our Rapport team, based near Battersea Power Station as we seek two dynamic Facilities Managers! We're looking for talented professionals with a blend of operational expertise and cross-functional administrative skills, along with a knack for exceptional customer service. You’ll play a key role in overseeing site operations to ensure exceptional delivery of both soft and hard services. Your ability to connect with clients and customers at all levels, while providing clear and timely updates, will be essential to our success.
The Facilities Managers will be responsible for the provision of outstanding facilities and site services, developing and leading sustainability initiatives to reduce environmental impact, while ensuring the health and safety of all our personnel, facilities, and customers.
Type of Contract: Full-time, Maternity Cover (13-months FTC)
Hours: 40 per week, Monday-Friday
Ideal Start dates: January 2025 and March 2025
Main responsibilities:
- Interface with clients, RE&D, and internal/external vendors.
- Coordinate contractors for property services, ensuring compliance with SLAs and KPIs.
- Develop and manage service budgets with a focus on financial responsibility.
- Address client concerns and maintain positive relationships with stakeholders.
- Implement and oversee health and safety protocols in line with organizational standards.
- Conduct regular property inspections and evaluations for quality assurance.
- Utilize industry-specific IT tools for efficient facility management.
- Drive initiatives in hard and soft FM services, enhancing service delivery through technology.
- Support refurbishment, renovation, and office relocation projects.
- Manage project plans and reporting (risk logs, progress reports, etc.).
- Coordinate access for external vendors and contractors.
- Provide hands-on support to ensure timely task completion.
- Participate in HR processes to build a skilled and motivated team.
- Liaise with landlords to fulfill service charge responsibilities.
- Manage consumables for record-keeping, stock control, and audits.
- Oversee post room and fabric services delivery.
Skills and requirements:
- Previous soft and hard facilities management experience with a demonstrated focus in delivering and maintaining outstanding workplaces (upscale/blue chip)
- Strong understanding of H&S law
- Highly experienced in building client and stakeholder relationships to create comprehensive Preventative Maintenance plans and tools
- A strong people manager with role model management behaviors
- Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call center services
- Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value
- Proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner
- Ability to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Rapport