Job Introduction
Rapport is looking for a Facilities Manager who will be the culmination of all the skills and resources of a proven professional with additional cross-function administration expertise and exceptional customer experience skills. The incumbent must have a strong emphasis on managing site operations critical to ensuring consistent delivery and highest performance levels for soft and hard services. Ability to interact with the Client and customers at all levels and provide multiple, structured/or ad–hoc timely and accurate status reporting.
Overview and Responsibilities:
The Facilities Manager will be responsible for the provision of outstanding facilities and site services, developing and leading sustainability initiatives to reduce environmental impact, while ensuring the health and safety of all our personnel, facilities, and customers.
Key responsibilities include:
- Interfacing with the Client, RE&D, and their nominated internal and external vendors/partners
- Coordinating and engaging with contractors for necessary services, ensuring high standard of property upkeep, in accordance with agreed SLA’s and KPA’s
- Developing and managing service budgets with a focus on financial responsibility and be fiscally prudent
- Engaging with the Client to address concerns, providing solutions, and maintaining positive relationships with key stakeholders
- Implementing and overseeing health and safety protocols in compliance with organizational standards
- Conducting regular property/site inspections, evaluations and site visits to ensure adherence to quality standards
- Utilising industry-specific IT applications, tools, and resources for efficient facility management and increased uptime.
- Driving new initiatives within the hard and soft FM services under remit, enhancing services provided by maximizing technology and innovation in the process, and communicating best practice across the team
- Supporting refurbishment, renovations, and office relocation projects
- Managing project plans and accurate reporting (i.e. risk, issue and action logs; progress reports), including small churn work/moves and changes.
- Coordinating access management to site for external vendors and contractors
- Providing hands on support as required to task owners to ensure timely completion of all assignments
- Proactively participating in HR processes (e.g., Recruitment, Talent Attraction and Development) to ensure the team has the appropriate skillset and attitude to utilize available tools and resources for the provision of a high quality service
- Liaising with Landlord to ensure the delivery of service charge responsibilities
- Consumables administration management for record keeping, stock control and audits.
- Managing delivery of post room/fabric services
Skills and requirements:
- Minimum 7 years of soft and hard facilities management experience with a demonstrated focus in delivering and maintaining outstanding workplaces (upscale/blue chip)
- Strong understanding of H&S law
- Highly experienced in building client and stakeholder relationships to create comprehensive Preventative Maintenance plans and tools
- A strong people manager with role model management behaviors
- Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call center services
- Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value
- Proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner
- Ability to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.