Corporate Receptionist (STESA)
Job Introduction
We are hiring a Executive Services Ambassador to provide excellent service to clients and customers.
Our client is a global financial services company where not a single day is the same! It is a forward thinking and modern environment and the beautiful new building is based close the Milton Keynes Central Train Station. The Rapport Team is responsible for the Ground Floor and Executive Floor Receptions as well the internal client floors.
This is a Permanent, Full Time role, 40 hours per week, Monday to Friday shifts between 7am and 7pm.
We would love to hear from you if you are looking to progress your passion for excellent guest services into a rewarding career.
Role Responsibility
- Provide an excellent service, ensuring both internal and external guests are taken care of to the highest standard and that you are constantly looking for ways to make their experience memorable.
- Give immediate attention to every guest upon arrival and take full ownership of the Executive Floor services throughout the day
- First line contact for Executive Assistants for administrative tasks and support such as printing, photocopying, support managing all travel bookings and logistics, including both national and international agendas
- To have (once trained) a full understanding of the relevant booking systems and technology used on site to support with the guest journey
- Escort guests to their intended destination offering further assistance where needed
- Liaise with ground floor reception team members to ensure the smooth arrival of the EXCO member and their clients/guests
- Provide ongoing service and updates to EXCO clients/guests awaiting the arrival of their host
- Have a full understanding of the building layout to provide an outstanding guide to the details of Guest/Client requests
- Offer first line equipment support to EXCO and Board meetings and liaise with executive IT if further assistance is required.
The Ideal Candidate
The Ideal Candidate:
- I am an up-beat team-player with integrity and a can-do attitude.
- I am passionate about delivering great service and take responsibility for my contribution to the team.
- I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Rapport