Job Introduction
Join a team as a Corporate Receptionist where exceptional service and refined presentation are at the heart of everything we do. As the face of our client’s brand, you’ll deliver a guest experience defined by warmth, precision, and understated luxury. From the moment guests arrive, you’ll create an atmosphere of calm professionalism—ensuring every detail reflects the high standards of both Rapport and our client.
Our team of 12 works hand in hand to deliver a flawless front-of-house experience. From managing the ground floor welcome area to coordinating client meetings and events, we operate as one cohesive unit. We share a common goal: to anticipate needs, elevate every interaction, and continuously exceed client expectations.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- As the first point of contact for every visitor, you’ll bring our client’s brand to life through authentic connection, impeccable service, and attention to detail. Your role is about creating an effortless, welcoming environment where guests feel valued from the moment they arrive.
- Deliver a warm, professional welcome to all clients and visitors.
- Manage visitor registration and coordinate with hosts for smooth arrivals.
- Respond to guest requests quickly, thoughtfully, and effectively.
- Handle all calls and messages with clarity and professionalism.
- Oversee meeting room bookings, catering, and setup for seamless experiences.
- Keep reports and administrative records accurate and up to date.
- Work closely with colleagues and partners to create a cohesive front-of-house experience.
- Anticipate guest needs and deliver beyond expectations.
- Ensure VIP guests receive attentive, discreet service.
- Represent both Rapport and our client with confidence, style, and professionalism.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally have previous experience in a luxury, corporate, or five-star hospitality setting.
- Communicate with warmth, sincerity, and confidence—both in person and in writing.
- Are detail-oriented, proactive, and adaptable in fast-paced environments.
- Bring creativity and structure to your work, balancing initiative with teamwork.
- Present yourself with professionalism and authenticity.
- Build strong, genuine relationships with clients, colleagues, and guests.
- Possess strong English language skills and working knowledge of Microsoft Office.
- Demonstrate passion, positivity, and pride in providing exceptional service.
- Ideally have one or more years of customer service experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.