Job Introduction
We are looking for a brilliant and confident Corporate Receptionist to join our warm and welcoming team based in Newcastle. You will be the first friendly face our visitors see, representing one of the Big Four accounting firms. This is a role where professionalism meets personality: you’ll bring energy, care, and organisation to every interaction, ensuring each guest and colleague feels valued from the moment they arrive.
You will be joining a close-knit setup with one other team member who works part-time, so collaboration and adaptability are key. Your day will be a mix of front-of-house excellence, seamless hospitality service, and occasional support at the restaurant till or during corporate events.
If you thrive in an environment where no two days are the same and take pride in creating a polished yet personal experience, we would love to hear from you.
Type of contract: Part-time, Permanent
Hours: 20 per week (Monday-Friday; 1 PM - 5 PM, with flexibility to cover holidays and sickness/full-day shifts when required as per business needs)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer a daily food allowance when working full-day shifts.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Provide a warm, professional welcome to all visitors and colleagues, ensuring an exceptional front-of-house experience.
- Manage reception duties including answering calls, handling enquiries, and coordinating visitor sign-ins and staff passes.
- Support the setup and smooth running of internal meetings and corporate events, working closely with the hospitality team.
- Prepare and maintain meeting rooms, ensuring AV equipment and presentation tools are ready and functioning.
- Assist in the staff restaurant when needed, including serving customers and operating the till with accuracy and care.
- Carry out stock checks and help manage hospitality supplies, ensuring areas are well-presented and fully stocked.
- Collaborate with facilities and security teams to support building operations and maintain a safe, welcoming environment.
- Contribute to a positive team culture by offering help where needed and ensuring service standards remain consistently high.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Bring a warm, approachable personality and a genuine passion for creating positive experiences for others.
- Take pride in delivering excellent service, with a proactive and can-do attitude that shines in every interaction.
- Show flexibility and reliability, happy to step in and support the team when needed to keep things running smoothly.
- Have a background in hospitality or a similar customer-focused role, with confidence in handling a variety of tasks.
- Stay organised and self-motivated, thriving both when working independently and as part of a supportive team.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.