Job Introduction
We are recruiting a Client Experience Coordinator to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the VIP guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
This role is a 40 hours per week between Monday to Friday / Flexible, based on client needs.
Role Responsibility
- Provide a VIP pre-arrival and arrival experience to all clients, ensuring all guests receive a personal and memorable experience.
- Manage the VIP client area, supporting visitors on securing an office space and liaising with internal clients to ensure the smooth running of the office.
- Be creative, process-driven and resourceful with a can-do attitude.
The role is based at Fenchurch Street, your main responsibilities are to work seamlessly with different departments to create memorable arrival experiences for our clients and their guests. The ability to take ownership is key to success and fantastic communication is essential
The Ideal Candidate
The ideal candidate will thrive as part of a large team and also have the ability to work independently when required; has great attention to detail, strong communications skills (both written and verbal) plus a positive, yet realistic outlook. This is a role that requires natural flair to deal with a great number of stakeholders, plus both internal and external VIPs.
- Previous VIP / High Profile costumer service experience required
- Welcoming and positive personality
- Proficient in business administration
- Ability to work independently
- Excellent communication skills on all levels
- Strong time management skills
- Strong Microsoft Office skills
- High level of attention to detail
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.