Job Introduction
We are looking for a Senior Events Coordinator to lead a team of 3, 1 Guest Services Ambassador and 2 Meetings & Events Assistants. We pride ourselves on creating an environment that feels less like a workplace and more like a support system. We provide the guidance and tools you need to shine, and in return, you bring your passion for service. We are a group that looks out for one another and believe in instructing and guiding, ensuring everyone has the confidence to grow.
The Senior Event Coordinator will deliver exceptional customer service to both internal and external clients, ensuring memorable experiences that reflect the Salesforce brand. This role requires attentiveness, professionalism, and a proactive approach to consistently exceed expectations. Reporting to the Hospitality & Events Associate Manager, the coordinator will ensure events align with guest needs while striving for excellence.
Contract type: Full-time, 12-months FTC
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
What You’ll Do
- Lead event enquiries and delivery as main point of contact
- Manage end-to-end logistics, budgets, quotes and invoicing
- Coordinate suppliers and teams to ensure seamless events
- Track records and use feedback to improve delivery
- Support team rotas, training, recruitment and performance
- Maintain SOPs and contribute to planning meetings
- Build strong stakeholder and client relationships
The Ideal Candidate will
- Embodies our values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- 3–5 years’ experience in hospitality/events across operations and administration
- Strong customer service background, ideally within a 5-star environment
- Highly organised, detail-focused and able to prioritise in a fast-paced setting
- Confident communicator with excellent interpersonal and presentation skills
- Proactive, solutions-driven and committed to delivering exceptional guest experiences
- Collaborative team player with the ability to lead, motivate and support others
- Flexible, professional and adaptable with a high standard of delivery
- Good understanding of health & safety and compliance standards
- IT proficient (G Suite or similar)
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.