Job Introduction
Join our dynamic Rapport team as the Reception Manager for the UK and Ireland, based in the vibrant City of London! In this exciting role, you'll oversee client services across various locations for a rapidly expanding global American banking and financial services corporation.
You will be a key player in enhancing client experiences by empowering our Rapport Ambassadors and ensuring service delivery aligns with our esteemed client’s values. If you have a passion for guest services and thrive in a collaborative, environment, this is your chance to shine!
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday)
Salary range: £42,000 per annum, based on experience
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Lead day-to-day operations across multiple UK & Ireland sites.
- Deliver exceptional client and VIP visitor experiences.
- Recruit, train, develop, and retain high-performing teams.
- Ensure consistent service standards, procedures, and compliance across all locations.
- Partner with senior stakeholders to support business objectives and operational excellence.
- Manage team performance, scheduling, reporting, and development.
- Support events and maintain effective communication across teams.
- Act as deputy to the EMEA Client Service Manager when required.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Proven experience in contract services, ideally within a reception or conference management environment
- Exhibit a strong commitment to personal, team development, and service excellence
- Demonstrate financial acumen and communicate effectively
- Have a vibrant personality, acting with integrity and a passion for excellence
- Be highly organised with a positive, can-do attitude
- Possess excellent interpersonal skills and the ability to influence decisions positively
- Thrive under pressure and show proactive problem-solving abilities
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.