Job Introduction
We are recruiting a Workplace Supervisor (to be known as Floor Assistant Supervisor) to join our 43-strong team at one of Rapport's most prestigious contracts. Our client is one of the world's leading Big Four accountancy firms.
As Floor Assisisant Supervisor, you will lead a team of 3 Floor Assistants, ensuring the highest standards of workplace experience are consistently delivered across the client's London base. Acting as a role model and coach, you will inspire, train and develop your team, maintaining enthusiasm, engagement and a culture of excellence while ensuring all services are delivered within established guidelines and service standards.
You will encourage innovation and creative thinking, empowering your team to identify opportunities, solve challenges proactively and deliver unexpected solutions that enhance the client and employee experience. Alongside your people leadership responsibilities, you will remain highly visible within the operation, building strong relationships with key stakeholders and serving as an escalation point for workplace-related requests and enquiries.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 5 PM, with flexibility as per business needs)
Why you’ll love working with us:
- Financial Benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance. PLUS, a daily food allowance!
- Future Security: Contributory pension scheme.
- Health & Wellbeing: Wellness programs, Employee Assistance Program, and digital GP services.
- Career Growth: Extensive learning and development opportunities.
- Celebrate Excellence: Recognition through WOW Awards for outstanding performance.
- Community Support: One paid day off per year to give back to a cause you care about.
Main Responsibilities
- Lead, motivate and inspire a team of Workplace Ambassadors to deliver exceptional workplace experiences.
- Provide day-to-day supervision, coaching and support, ensuring team members perform confidently and consistently.
- Train, develop and maintain team engagement, fostering a positive and high-performing culture.
- Conduct regular team briefings, one-to-ones and performance conversations.
- Ensure all services are delivered in line with agreed service standards, procedures and client expectations.
- Encourage innovation and creative problem-solving, empowering team members to deliver unexpected solutions and continuously improve service delivery.
- Act as the first point of escalation for workplace-related issues, ensuring timely resolution.
- Build and maintain strong relationships with client stakeholders, becoming a trusted operational partner.
- Oversee and support the management of space utilisation across the London campus.
- Manage supplier relationships, including logging, monitoring and following through on service requests.
- Analyse operational data and provide business support and reporting where required.
- Ensure all workplace facilities, including internal vending provisions, are maintained to the highest standard.
- Lead by example, demonstrating professionalism, accountability and a guest-focused approach at all times.
The Ideal Candidate Will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have previous supervisory or team leadership experience within hospitality, workplace, customer service or facilities environments.
- Be passionate about developing people and creating engaged, high-performing teams.
- Possess excellent relationship-building skills and the ability to influence stakeholders at all levels.
- Demonstrate strong organisational skills, attention to detail and the ability to prioritise effectively.
- Be proactive, adaptable and solution-focused when responding to operational challenges.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate with strong verbal and written communication skills, including professional email and telephone etiquette.
- Have experience managing multiple priorities while maintaining exceptional service standards.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.