Job Introduction
Rapport is looking for an experienced and inspiring Account Manager to lead a high-profile Front of House operation within a premium corporate environment. This is a senior operational leadership role responsible for delivering an exceptional workplace experience across a multi-service account.
The role combines strategic leadership, operational excellence, financial accountability and people development to ensure consistent high performance, innovation and outstanding client experience. You will lead a high-performing team across multiple service areas, ensuring seamless service integration, operational consistency and continuous improvement.
Type of contract
Full-time, Permanent
Hours
40 hours per week (Monday-Friday, shift rota basis between 8 AM and 5 PM)
Salary
£58,000 – £63,000
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure Your Future: Benefit from a contributory pension scheme
- Health Matters: Access wellness programmes, Employee Assistance Programme and digital GP services
- Thrive Personally & Professionally: Excellent learning and development opportunities
- Celebrate Excellence: Recognition through WOW Awards
- Give Back: One paid volunteering day each year to support a cause important to you
Key Responsibilities
- Lead the overall Front of House operation, ensuring exceptional, seamless and consistent service delivery across all areas
- Build strong relationships with clients, stakeholders and key partners, acting as a trusted operational lead
- Drive service excellence through KPI and SLA management, audits and continuous improvement initiatives
- Champion innovation and enhance the customer journey through feedback, insight and service optimisation
- Oversee financial performance including budgets, payroll, purchasing compliance and cost management
- Lead, inspire and develop management teams and ambassadors, creating a positive and high-performing culture
- Support recruitment, succession planning, training and engagement initiatives across the operation
- Maintain a visible, hands-on leadership presence whilst ensuring full compliance with Health & Safety, security and company procedures
- Support the delivery of events, activations and workplace experience initiatives
- Deliver regular reporting, business reviews and performance updates to clients and senior stakeholders
The Ideal Candidate Will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have strong operational and project management skills
- Ideally have leadership experience within luxury hospitality, premium airlines, workplace experience or corporate environments
- Be passionate about delivering exceptional guest service
- Be adaptable, proactive, organised and solutions-focused with a positive attitude
- Have excellent communication and stakeholder management skills
- Be confident building relationships with clients, VIPs and internal teams
About Us
Rapport Guest Services is a multi-award-winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK & Ireland, we combine a people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.
Find out more about us and our values at
Rapport Guest Services
We aim to contact applicants within 5–7 working days. Due to the high volume of applications we receive, we recommend applying for the role that best matches your experience. Please also check your junk/spam folders for updates regarding your application.