Job Introduction
We are looking for a Meeting and Events Coordinator to join our fantastic team of friendly and supportive Rapport Ambassadors, based in Canary Wharf. Our client is a luxurious international bank, and you will play a crucial role in creating memorable experiences for our clients and their visitors through using your own initiative and working seamlessly with different departments.
Type of contract: Part-time, Permanent
Hours: 24 per week (Monday-Thursday, shift rota basis with some flexibility as per business needs)
Salary: £19,984 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, subsidised meals on shift!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing a warm and welcoming experience to all stakeholders, embodying a five-star service approach that enhances satisfaction and fosters positive relationships.
- Efficiently managing and processing reservations for meeting rooms and events spaces through various channels, including telephone, email, and in-person inquiries.
- Assisting bookers in navigating our hospitality brochure, providing expert guidance on food and drink selections that align with their event goals.
- Working closely with the hospitality and kitchen teams to ensure seamless execution of events, from planning to delivery, ensuring all client requirements are met.
- Liaising with various departments and external service providers to coordinate logistics, equipment, and other resources essential for successful events.
- Liaising with Executive Assistants to understand and support all business needs
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have passion to deliver excellent guest service in everything that they do.
- Be creative, organised, and resourceful with a can-do attitude.
- Be proactive, adaptable, flexible, and with great attention to detail.
- Have excellent interpersonal, and communication skills, written and verbal.
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
- Can work independently and as part of a team.
- Be able to navigate a fast-paced environment and manage a varied workload effectively.
- Ideally, have at least one year of customer-facing experience in a similar setting.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.