Job Introduction
We are recruiting for a Guest Services Ambassador to join our Rapport team of 7 individuals from diverse cultural backgrounds who are passionate about delivering a high level of customer service to our client and all of their visitors.
As a Guest Services Ambassador, your primary responsibility is to warmly welcome guests, to assist with booking meetings in our client suite, to liaise with hospitality and catering for the meetings and to direct guests to their boardroom on arrival.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 7:30 PM)
What will you get?
- Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform! PLUS, access to the on-site café with subsidised barista coffee and two restaurants!
- Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
- Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
- Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Register all visitors upon arrival, ensuring a smooth check-in process.
- Answer and direct the calls coming in via the switchboard.
- Assist with general reception queries, providing helpful and professional responses.
- Take new bookings for the client suite and liaise between the client and catering services, maintenance services and cleaning services.
- Ensure smooth running order of events on the day in the client suites.
- Conduct regular floor walks and boardroom checks to ensure they are well-maintained and ready for the next meeting.
- Maintain a welcoming and professional front-of-house environment.
- Support client events as required by the business.
- Collaborate effectively with partner teams to foster a unified “one team” service approach.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Preferably have previous reception or front-of-house experience, ideally within a corporate or luxury environment.
- Be naturally welcoming, approachable, and confident.
- Be flexible, open to change and good at thinking on their feet.
- Have excellent communication skills, ensuring clear and professional interactions.
- Enjoy being part of a team, in a role where teamwork is crucial to success.
- Demonstrate strong organisational skills, attention to detail, and the ability to juggle multiple priorities effectively.
- Thrive in a dynamic, client-focused environment, bringing energy, responsibility, and a positive attitude to every task.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.