Job Introduction
We are seeking a Guest Services Ambassador to join the team of 2 in Birmingham. This is a hands-on and proactive role that requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. The role will specialise in the external client experience, from the ground floor to the meeting room. It will require a certain degree of hospitality experience, as the ambassadors oversee supporting the onsite staff cafe, ordering food and beverage for meetings and events as well as looking after the onsite stock.
Our client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5-star memorable experience to all key stakeholders, covering the operation of all client floors and hospitality areas.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM and 5:30 PM, Overtime may be required on occasion of events as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing excellent service to clients and guests alike, ensuring duties are carried out to the highest of standards
- Overseeing client reception and provide office support throughout the business
- Building rapport within the business, being a point of contact for office support
- Managing any client bookings, hospitality requests
- Ensuring any Food and Beverage request is fulfilled and set up for our clients
- Managing vending and coffee machines, including their cleaning and replenishment
- Overseeing on site cafe, ensuring all stock is ordered, displayed and replenished
- Setting up meeting rooms, servicing and clearing down of all working meals and fine dining
- Organising and supporting any internal or external on-site events, including F&B service
- Stock taking procedures
- Light cleaning duties
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be an up-beat team player with integrity and a can-do attitude
- Have previous customer service experience
- Have a high degree of flexibility and be willing to jump in and help whenever necessary
- Demonstrate ability to take full ownership
- Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
- Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
- Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.