Job Introduction
We are looking for a Guest Services Concierge to join our Rapport team, based in Salford Quays Manchester. Working as a solo receptionist, but within a team of 6 ambassadors.
You’ll oversee the front-of-house operations on the ground floor, greeting visitors upon arrival, coordinating check-ins, managing administrative duties, and ensuring a welcoming lobby environment. This is located in one of our busiest buildings, so perfect for someone looking for a highly dynamic and customer engaging role.
Type of contract: Full-time, Permanent
Hours: 8 per week (Every Friday on a shift rota basis between 8 AM and 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Provide each guest with a warm, professional welcome, ensuring they feel recognised and valued from the moment they arrive. All interactions should consistently embody the brand’s standards and values.
- Maintain comprehensive knowledge of the building’s facilities and services to confidently guide, advise, and assist guests with any questions or wayfinding needs.
- Ensure all guest and attendee information is accurately pre-registered within the system.
- Actively follow up on any bookings missing names or essential details to guarantee a smooth arrival experience on the day.
- Respond to all enquiries and service requests promptly, politely, and efficiently, whether in person, by phone, or via email, providing clear, helpful information aligned with professional expectations.
- Offer operational support across multiple buildings as required, adapting to evolving demands while maintaining a consistently high standard of service and professionalism at each location.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders at all levels, including internal teams, external partners, and VIPs.
- Demonstrate excellent spoken and written English.
- Be creative, proactive, organised, detail-focused, process-minded, and resourceful, with a positive, can-do approach.
- Be able to work both independently and collaboratively within a large team.
- Present yourself professionally at all times and display strong interpersonal skills.
- Show a genuine passion for delivering exceptional guest service in every interaction.
- Ideally have previous front-of-house experience in a luxury hotel, premium airline, or corporate environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.