Job Introduction
Joining a team of five, you will be responsible for creating and executing unparalleled private fine dining experiences for high-profile guests within our office environment. This role demands exceptional culinary skills, impeccable service, and meticulous attention to detail. The Fine Dining Events Ambassador serves as the primary liaison for all high-profile bookings, ensuring seamless communication and flawless execution.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
Provide discreet, personalised support to VIP guests with care and confidence.
Welcome and guide guests, offering a warm and professional experience throughout.
Manage bookings from start to finish, ensuring accuracy and efficiency at every stage.
Coordinate closely with the catering team to ensure timely service of food and drinks.
Respond to guest inquiries swiftly and knowledgeably, acting as a key point of contact.
Maintain a clear and up-to-date booking calendar and inbox.
Balance front-of-house duties with essential admin tasks to keep operations running smoothly.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
Ideally, have at least two years of experience in customer service and administrative roles
Bring confidence and calm to fast-paced environments, juggling priorities with ease.
Communicate clearly and professionally, adapting style to suit different audiences.
Build strong, lasting relationships through warmth, attentiveness, and discretion.
Approach every task with precision, pride, and an eye for the smallest detail.
Have proven experience in planning and coordinating high-profile events or services.
Be confident using Microsoft Office and familiar with event or booking systems.
Stay flexible, reliable, and solution-focused — even when plans shift at the last minute.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.