Job Introduction
Join our Rapport team as a Dedicated Network Receptionist, based at a prestigious British multinational risk management, insurance brokerage and advisory firm, located in the vibrant heart of the City of London near Fenchurch Street. This is your chance to be the welcoming face of a dynamic workplace, where every interaction matters and first impressions count.
This is a varied role that combines the stability of a client site with the flexibility of supporting multiple locations across London and the M25 on our network team.
You'll spend approximately:
- 60% of your time at our client site, acting as the face of the business and delivering an exceptional front-of-house experience.
- 40% of your time as part of our Network Team, providing the same exceptional front of house experience through reception cover and support across a range of our prestigious client locations.
Type of contract: Full-time, this is a permanent role with an initial 12-month placement in a 60/40 split position, combining a client-site reception role with mobile reception support across our network. After this period, you'll either continue in the split role on a permanent basis or transition into a permanent full-time Network Team position.
Hours: 40 per week (Monday - Friday on a shift rota basis between 7 AM - 9 PM)
Salary: £33,258 per annum
Location: Various locations throughout London and the M25 (including the West End, the City, Canary Wharf, and Greater London)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver exceptional front-of-house service across a variety of client sites within the Rapport portfolio, including reception, concierge, lobby hosting, helpdesk support and hospitality.
- Deliver a warm, professional welcome to all guests, creating a positive first impression and escorting them to meeting rooms or other areas of the building.
- Respond proactively to guest enquiries and requests, providing a friendly, efficient and personalised service.
- Manage meeting room bookings, ensuring spaces are prepared and equipped with the necessary audiovisual (AV) technology and resources.
- Work closely with the Events team to coordinate meeting arrangements, including catering requirements.
- Handle incoming internal and external calls, directing enquiries to the appropriate teams or individuals.
- Provide administrative support to ensure the smooth running of daily front-of-house operations.
- Collaborate with colleagues and other departments to maintain high service standards and deliver a seamless guest experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be passionate about delivering exceptional guest service, with a genuine commitment to going the extra mile.
- Have a warm, engaging and approachable personality, with the confidence to build positive relationships with guests, colleagues and key stakeholders.
- Demonstrate excellent verbal and written communication skills, maintaining a professional and courteous approach in every interaction.
- Possess strong organisational and time-management skills, with excellent attention to detail and the ability to manage competing priorities.
- Be proactive, adaptable and eager to learn and develop, ideally with previous reception experience in a corporate or hospitality environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.