Job Introduction
This is far more than a traditional reception position. As the face of a busy and dynamic workplace, you'll play a key role in creating a seamless experience for employees, visitors, and stakeholders, while supporting the smooth day-to-day running of the office.
Working closely with the Office Manager, you'll be involved in a wide range of responsibilities that extend beyond front-of-house duties, including administrative support, workplace coordination, and operational tasks that help keep the office running efficiently. No two days are the same, and you'll thrive if you enjoy variety, taking ownership, and being at the centre of a fast-paced environment.
This is a hands-on role that requires energy, adaptability, and a proactive approach. There will be plenty of opportunities to be out and about across the workplace, supporting colleagues, managing requests, and ensuring every detail is taken care of. If you're organised, people-focused, and enjoy balancing exceptional service with office coordination responsibilities, this could be the perfect next step for you.
Type of contract: Full-time, 1-year fixed term contract
Hours: 40 per week (Monday-Friday, with a shift rota between 8 AM – 6 PM)
Salary: Between £34,000 and £36,000 depending on experience
Ideal start date: February 2027 (subject to change)
What will you get?
- Holiday Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver a warm, professional welcome to all visitors, employees, and guests, ensuring an exceptional front-of-house experience.
- Manage meeting room bookings, set-ups, and day-to-day coordination to ensure spaces are presented to the highest standard.
- Provide hospitality services, including preparing and serving teas, coffees, and refreshments for meetings and events.
- Support the smooth running of the office through a variety of ad hoc administrative duties and workplace tasks.
- Assist with printing, binding, and document preparation requests for employees and stakeholders.
- Order and maintain office supplies, ensuring stock levels are monitored and replenished as required.
- Work closely with colleagues and the Office Manager to deliver a seamless and efficient workplace experience.
- Respond proactively to employee and guest requests, providing timely and effective support throughout the day.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Proactive and self-motivated, taking initiative to identify needs, solve problems, and support the team without requiring direction.
- Strong work ethic and diligence, demonstrating reliability, commitment, and a willingness to go above and beyond to ensure tasks are completed to a high standard.
- Exceptional attention to detail, with the ability to maintain accuracy and consistently deliver quality in a fast-paced environment.
- Collaborative team player, willing to roll up their sleeves and support colleagues wherever needed to achieve shared goals.
- Positive and adaptable attitude, thriving in a small, close-knit team where flexibility and a hands-on approach are essential.
- Strong interpersonal skills, with the ability to build positive working relationships and contribute to a supportive team culture.
- A personality-driven approach, bringing enthusiasm, professionalism, and a genuine desire to make a positive impact on the workplace experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.