Job Introduction
We’re excited to welcome a Corporate Receptionist to our exceptional Rapport team in Edinburgh. This is a fantastic opportunity for someone who thrives on delivering outstanding service and creating unforgettable moments for clients and visitors alike. If you’re creative, enthusiastic, and love going the extra mile, you’ll feel right at home with us.
Join a vibrant, fast‑paced environment where every detail counts and your contribution makes a lasting impact. As the friendly face of our workplace, you’ll help shape a warm, memorable, 5‑star experience from the moment guests walk through the door.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM, with flexibility to cover evening functions)
What will you get?
- Holiday Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
· Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver outstanding service to all clients and visitors, ensuring every task is completed to the highest possible standard.
- Create a smooth, memorable arrival experience, making every guest feel welcomed from the moment they enter the building.
- Greet and acknowledge internal and external guests in line with Rapport’s service standards, reflecting professionalism and warmth at all times.
- Welcome and escort visitors to meeting rooms, offering assistance with coats, luggage, and any additional needs.
- Respond proactively to enquiries, whether in person, by phone, or via email, ensuring all requests are handled promptly and professionally.
- Maintain strong knowledge of the building’s facilities to confidently guide and support guests throughout their visit.
- Support event operations, from staffing registration desks to assisting with setup and ensuring smooth delivery on the day.
- Collaborate closely with service partners to promote a unified, “one team” approach across the workplace.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be warm, energetic, and highly organised, with exceptional attention to detail, strong planning skills, and a real passion for service excellence and innovation.
- Communicate confidently and clearly, building strong rapport with colleagues and key stakeholders while working effectively as part of a team.
- Demonstrate the ability to form positive, lasting relationships with both clients and coworkers.
- Maintain strong operational standards, ensuring all procedures and service expectations are consistently met.
- Ideally bring at least one year of customer service experience, preferably within a 5‑star environment or corporate setting.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.