Job Introduction
We have a great opportunity for an experienced Corporate Receptionist to join the Rapport family, based at our client's amazing location with beautiful views over Canary Wharf. You will join a diverse team across two locations within walking distance, giving you an amazing opportunity to learn and develop.
The Client is an American multinational investment management and financial services company, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.
This is a permanent, full-time role (40 hours per week), working from Monday to Friday on a shift rota basis from 7:30 AM to 7:30 PM as per the client’s needs.
Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.
What will you get?
- Holiday Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing seamless guest management on behalf of the clients, including the active welcoming of all employees and guests into the building, hosting, and escorting of guests when required
- Taking ownership of the reception areas and performing administration duties when required
- When on client floors, meeting all guests at the lift lobby/ reception areas and escorting to their meeting rooms
- Performing room checks, ensuring high levels of cleanliness are achieved and that all rooms have the correct branded items
- Working closely with all other service providers, contractors, and the corporate services team
- Performing cross-departmental shifts with central reservations as required
- Managing the booking process for the UK sites via the booking platform
- Assisting with training new joiners
- Adhering to all site procedures and standards
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be energetic, proactive, with great attention to detail, can-do attitude and ambition to learn and grow
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do
- Embrace change, lead by example, and empower others through a consistently positive approach
- Have a desire to be part of a winning team, where you can truly make a difference
- Have excellent communication skills, written and verbal
- Display excellent personal presentation and interpersonal skills
- Have experience in customer service, preferably in a corporate/ 5* luxury hotel environment/ premium airlines
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.