Job Introduction
We are looking for an enthusiastic, proactive and service-oriented Client Services Ambassador to join our team at our brand-new Dublin site with our brilliant team of 2.
This is an exciting and varied opportunity for someone who enjoys working in a fast-paced corporate environment and takes pride in delivering an exceptional client and visitor experience.
The role brings together corporate reception, meet and greet, hospitality and event coordination, offering the opportunity to get involved in all aspects of the daily operation. Working closely with the wider team, you will help ensure that every area of the client experience runs smoothly, from welcoming visitors and supporting meetings and events to maintaining the reception areas, meeting rooms and visitor booking systems.
This an ideal opportunity for someone who enjoys variety, takes ownership and likes being at the heart of a busy workplace.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM)
Salary: €38,604 per annum
What will you get?
- Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform! PLUS, daily food allowance.
- Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
- Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
- Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver a professional and welcoming reception experience for all visitors, employees and guests.
- Manage visitor arrivals, registrations and enquiries, ensuring accurate record keeping and a seamless front-of-house service.
- Coordinate meeting room bookings, set-ups and hospitality requirements, ensuring spaces are fully prepared and maintained to a high standard.
- Arrange catering, refreshments and hospitality services for meetings, events and special occasions.
- Support the planning and delivery of internal and client-facing events, ensuring all operational requirements are met.
- Conduct regular checks of meeting rooms and shared spaces to maintain exceptional presentation and cleanliness standards.
- Respond promptly to employee and guest requests, providing solutions and escalating issues where required.
- Take ownership of daily workplace operations, proactively identifying opportunities to enhance service standards and the overall employee and guest experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Has previous experience in corporate reception, front-of-house, hospitality, events or a customer-facing service role.
- Has excellent communication and interpersonal skills, with a natural ability to build relationships at all levels.
- Is approachable, confident and professional, with a genuine passion for delivering outstanding customer service.
- Is highly organised, adaptable and comfortable managing multiple priorities in a busy environment.
- Demonstrates initiative and takes ownership, with a proactive approach to resolving issues.
- Enjoys working as part of a team and is equally comfortable working independently.
- Has strong attention to detail and takes pride in maintaining high presentation standards.
- Is confident using IT systems and has good administrative skills.
- Brings a positive attitude, flexibility and a willingness to get involved wherever support is needed.
- Most importantly, we are looking for someone who is passionate about creating a great workplace experience and is excited to be part of a growing team and a brand-new Dublin site.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.