Job Introduction
Join a high-performing Corporate Reception Team where exceptional service, professionalism, and attention to detail are at the heart of everything we do. Based within a prestigious banking environment in the heart of Bishopsgate, you will act as a key representative of our client’s brand, delivering a first-class experience for every visitor, guest, and colleague.
As one of 20 Front of House Ambassadors, you'll work closely with a dedicated team to deliver a seamless and professional reception service. From welcoming visitors and supporting senior stakeholders to coordinating meetings and assisting with events, you'll play an important role in creating an outstanding workplace experience.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
Salary: £30,900 per annum increasing to £33,000 upon passing probation
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch every day for the team!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver a warm, professional welcome to all visitors, clients, and colleagues.
- Coordinate meeting room bookings, catering, and event set-ups to ensure a seamless experience.
- Act as the first point of contact for visitors, providing exceptional service and representing the client's brand to the highest standard.
- Work closely with colleagues and service partners to maintain a first-class front-of-house operation.
- Manage visitor registrations and liaise with hosts to ensure smooth arrivals and departures.
- Handle calls, emails, and enquiries with professionalism, discretion, and efficiency.
- Anticipate guest needs and provide a proactive, personalised service.
- Maintain accurate records and complete administrative tasks to a high standard.
- Respond promptly to requests and resolve queries with confidence and care.
- Provide attentive and discreet support to VIP guests, ensuring an exceptional experience.
- Represent both Rapport and the client with professionalism, confidence, and impeccable attention to detail.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- A positive, energetic, and approachable personality. We value attitude just as highly as experience.
- Passionate about delivering exceptional service and creating memorable experiences.
- Confident, professional, and authentic in all interactions.
- Proactive, adaptable, and highly organised, with strong attention to detail.
- Skilled at building strong relationships with clients, guests, and colleagues.
- A collaborative team player who shows initiative and thrives in a fast-paced environment.
- Excellent communication skills, with a strong command of English and confidence using Microsoft Office.
- Previous experience in a corporate, luxury hospitality, or premium customer service environment would be advantageous.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.