Job Introduction
We are seeking a Corporate Receptionist to join our Rapport team based on Baker Street. As the first point of contact for our multi‑tenanted office building, you will welcome tenants and visitors with warmth, confidence, and professionalism. Your role is essential in creating a memorable first impression while delivering outstanding service aligned with our policies and brand standards.
Our client is a leading commercial real estate firm known for developing and investing in thoughtfully designed, sustainable workspaces. Their innovative, design‑led approach places a strong emphasis on community, collaboration, and creating environments where people and businesses can thrive.
If you have exceptional customer service experience and are looking to grow within a supportive and development‑focused organisation, we would love to hear from you!
Type of Contract: Full-time, Permanent
Hours: 40 per week, (Monday-Friday; on a shift rota basis between the hours of 7 AM – 7 PM)
Salary: £31,571
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver the highest level of service and care to all tenants and visitors, consistently following service level agreements, policies, and procedures.
- Provide an exceptional welcome experience, ensuring every guest is acknowledged promptly and professionally in line with brand standards.
- Maintain strong awareness of all building facilities to confidently guide and assist guests as needed.
- Handle enquiries and requests whether in person, by phone, or via email, in a proactive, timely, and professional manner.
- Provide support to the Building Manager as required.
- Communicate any new, ongoing, or potential issues or complaints to the Assistant Guest Services Manager and Guest Services Manager to ensure swift and appropriate resolution.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders.
- Demonstrate excellent verbal and written communication skills in English.
- Be creative, proactive, organised, highly detail‑focused, process‑driven, and resourceful, with a positive, can‑do attitude.
- Be confident working independently as well as collaboratively within a larger team.
- Present yourself impeccably and display exceptional interpersonal skills.
- Bring genuine passion for delivering outstanding guest service in every interaction.
- Ideally have a minimum of one year of customer service experience in a similar role, such as front‑of‑house reception within a luxury hotel, premium airline, or corporate environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.