Job Introduction
We are looking for a Corporate Receptionist to join our Rapport Team, based in Blackfriars area! In this role, you will be the first point of contact for our multi-tenanted office building, welcoming tenants and visitors with warmth and professionalism. Your role is vital in creating a positive, lasting impression while delivering exceptional service in line with our policies and standards.
The client is a commercial real estate firm that develops and invests in properties, focusing on creating sustainable environments and fostering community connections. Renowned for its innovative approach to office space generation and design-led philosophy.
If you have an excellent customer service experience and are looking to join a company that supports your growth and development, we would love to hear from you!
Type of Contract: Full-time, Permanent
Hours: 42.5 per week, (Monday-Friday; on a shift rota basis between the hours of 8 AM – 5:30 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing the highest level of service and care to all tenants and visitors in line with service level agreements and set policies and procedures.
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards.
- Maintaining the necessary awareness of building facilities to advise and direct guests appropriately.
- Proactively dealing with enquiries and requests in person, via telephone or email, in timely and professional manner.
- Assisting the building manager.
- Communicating to the Assistant Guest Services Manager and Guest Services Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Have an outgoing personality and be able to easily build rapport with key stakeholders.
- Have an excellent command of English, verbal and written.
- Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude.
- Have the ability to work independently and as a part of a large team.
- Display excellent personal presentation and interpersonal skills.
- Have a passion to deliver excellent guest service in everything that they do.
- Preferably have at least one year of customer service experience in similar role (e.g. front of house reception within a luxury hotel, premium airlines, or a corporate environment).
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.