Client Services Specialist - Liverpool

Job Introduction

We’re looking for a polished and personable Client Services Specialist to join the Rapport team at a prestigious Liverpool client site, supporting a leading accountancy and business advisory firm.

This role suits someone who enjoys creating positive first impressions, building rapport with guests, and delivering consistently high standards in a professional environment.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis with flexibility as per business needs.

Salary: £29,754 per annum

Ideal start date: 30th March

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! 
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

Switchboard / Call Services

• Provide a warm, courteous and prompt service to all internal and external clients.
• Anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded.
• Handle all incoming enquiries for any of the Call Services.

Meeting Room Reservations, Events & Central Bookings

• Build relationships with clients, PA’s and bookers across all sites.
• Manage and administer meeting room reservations, ensuring accurate scheduling, appropriate room allocation, and efficient utilisation of available space.
• Fully support and assist the booker with all room bookings and events.
• Oversee the end-to-end coordination of meeting room bookings, from initial enquiry through to completion, ensuring compliance with agreed service level agreements.
• Ensure meeting rooms are prepared in accordance with booking requirements, including room configuration, capacity, audio-visual and video conferencing arrangements.
• Monitor meeting room availability, identify and resolve booking conflicts, and propose suitable alternative solutions where necessary.
• Exceed client and guest expectations and actively promote a client-centred environment by carrying out regular checks of meeting room reservations in accordance with the agreed SLA’s.
• Liaise with internal stakeholders, including Facilities, IT, and catering teams, to ensure the effective delivery of meetings and events.
• Attend meetings with bookers regarding events if required.
• Check, read and action e-mails from the team mailbox regularly and on a timely basis within the SLA.

Facilities Helpdesk

• Support, maintain and update the Helpdesk call logging, the Central Reservations room booking system, Video Conference and Telephone systems.
• Log, raise, and monitor Facilities Helpdesk tickets relating to meeting rooms, equipment, or building issues, ensuring timely resolution in line with agreed SLAs.
• Act as a point of contact between clients, bookers, and Facilities teams, clearly communicating issues, priorities, and resolution updates.
• Track and follow up on outstanding helpdesk requests to ensure completion prior to meetings or events.
• Accurately update helpdesk systems with relevant information, actions taken, and outcomes to maintain clear audit trails.
• Escalate urgent or critical facilities issues appropriately to minimise disruption to meetings, events, and business operations.

 The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
• Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow.
• Display excellent personal presentation and interpersonal skills.
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
• Demonstrate the ability to work independently and manage own workload.

 About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.