Job Introduction
We’re looking for a professional, organised, and proactive Corporate Receptionist to be the first point of contact for our client's reception. In the role, you’ll be the welcoming face that sets the tone for both internal and external clients in our professional yet warm office in the heart of London.
You will be part of a small, two-person team that works closely with the client, providing excellent service for both internal and external guests. due to the size of the team, cooperation, communication, and flexibility are essential for meeting the standard expected by the client. There are times where there is only one team member present, e.g. covering lunches, opening, and closing etc. As such, confidence and the ability to work independently are key. We also have another team of the same size at a separate office that we communicate regularly with, coordinating and sharing information.
Contract type: Full-time, Permanent
Hours: 42.5 hours per week, (Monday–Friday, on a shift rota basis between 7:30 AM – 6 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Welcome guests in a warm and professional manner.
- Manage incoming phone calls efficiently and courteously.
- Handle incoming and outgoing post and deliveries.
- Provide light administrative support, including coordinating meeting rooms and preparing printed and bound documents.
- Organise catering for client meetings using approved catering partners and ensure meeting spaces are fully prepared.
- Prepare and serve coffee and tea for guests and the client as part of a high‑quality hospitality service.
- Support the upkeep of office organisation and monitor stock levels to ensure the front desk operates smoothly.
- Represent Rapport at all times, embodying the company’s values in every interaction.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Strict adherence to confidentiality.
- Proficiency with basic office equipment and Microsoft Office.
- Professionalism and high personal presentation standards.
- A positive attitude and the ability to work independently.
- Previous reception or customer service experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.