Job Introduction
We are looking for a Corporate Receptionist to join our Rapport team, based in London.You will manage front-of-house operations on the ground floor, welcoming visitors as they arrive, coordinating check-ins, handling administrative tasks, and maintaining a warm and inviting lobby environment.
We’re seeking a Corporate Receptionist to join our Rapport team in Victoria, London. In this role, you will manage front-of-house operations on the ground floor, welcome and assist visitors, coordinate check-ins, handle administrative tasks, and maintain a warm and professional lobby environment.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 5:30 PM, with flexibility as per business needs)
Salary: £32,883 per annum
Ideal start date: 1st of February 2026
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
Offer a warm, professional welcome to every guest, ensuring they feel recognised and valued from the moment they arrive. All interactions should consistently uphold the brand’s standards and values.
Maintain comprehensive knowledge of the building’s facilities and services so you can confidently guide, inform, and assist guests with any questions or wayfinding needs.
Ensure all guest and attendee information is accurately pre-registered in the system.
Proactively follow up on any bookings that lack names or essential details to guarantee a smooth arrival experience.
Respond to all enquiries and service requests promptly, courteously, and efficiently, whether in person, by phone, or via email, providing clear and professional communication at all times.
Provide operational support across multiple buildings when required, adapting to changing demands and delivering a consistent level of service and professionalism at each location.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
- Have an excellent command of English, verbal and written.
- Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude.
- Have the ability to work independently and as part of a large team.
- Display excellent personal presentation and interpersonal skills.
- Have passion to deliver excellent guest service in everything that they do.
- Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.