Job Introduction
We are recruiting a Corporate Receptionist to be part of the Rapport team, based at our client's flagship building in Canary Wharf. The client is a global bank, and you will be part of a diverse team of 20+ team members. Your role is to to create memorable arrival and departure experiences for our clients and their visitors; you will achieve this by using your own initiative and working seamlessly with different departments.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the building’s visitors upon their arrival. You will be an integral part of a highly professional team based on the ground floor of the client's offices. This is a fast-paced, high-volume reception and the ability to take ownership is key to success.
This role is a 40-hour per week, with 8-hour shifts from Monday to Friday between 7 AM and 7 PM.
Main Responsibilities
- Meet & greet visitors and employees with a 5-star approach
- Register visitors and contact hosts upon arrival
- Escort visitors to the Client Floor, personalising the interaction along the way
- Process requests for meeting room bookings with catering and hospitality
- Be creative, process-driven and resourceful with a can-do attitude
The ideal candidate will
- Thrive as part of a large team
- Be able to work independently when required
- Have great attention to detail, strong communication skills (both written and verbal) and a positive, yet realistic outlook
This is a role that requires natural flair to deal with a great number of stakeholders, plus both internal and external VIPs.
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.