Job Introduction
We are looking for a Workplace Services Supervisor to join our team of 25 Workplace Services Ambassadors (WSAs) at one of of Rapports most prestigious contracts. The client is one of the Big Four Accountancy firms in the world, and you will play in a crucial role in supporting management team delivering the high end experience in accordance with and to the standards required by Compass and the client.
As a Workplace Services Supervisor, you will lead a group of the WSAs. Your support network includes two Duty Managers who oversee the daily operations, and a Workplace Experience Manager, focused on strategic initiatives to enhance the overall workplace experience.
Type of contract: Full-time, Fixed-Term
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 7 PM, with flexibility as per business needs)
Main responsibilities
- Taking ownership of the requirements of the teams working on delegated floors
- Supporting the management team by ensuring the working floors run smoothly
- Ensuring the Workplace Services Ambassadors provide and effective and consistent level of service to staff on all floors
- Supporting the health and wellbeing of the workforce whilst fostering relationships and building the workforce community
- Monitoring, managing and supporting space utilisation within the London campus
- Implementing company policies to comply with all legislation, including H&S and Environmental policies
- Demonstrating positive behavioural style of being polite, helpful, and leading by example
- Building strong relationships with key stakeholders and collaborating with various departments for smooth day-to-day operations
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Display excellent personal presentation, interpersonal skills and ability to positively influence business decisions
- Have an update personality, with integrity and can-do attitude
- Be proactive, flexible, adaptable in their approach, results orientated with great attention to detail and the ambition to motivate and develop the team and self
- Take responsibility for their contribution to the team and will enjoy managing their own tasks according to set deadlines
- Have proven people management skills, relevant experience of customer and client service delivery and effectively managing successful teams
- Have the ability to "think outside of the box" and will always look for innovative ways to improve efficiencies within an office environment to enhance customer service
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.