Job Introduction
BP
We’re looking for a Welcome Host to join Rapport who can bring energy, warmth, and exceptional service to every interaction. As the first point of contact for colleagues and visitors, you’ll create memorable experiences through friendly face‑to‑face engagement, proactive communication, and a genuine passion for customer service. Your role is essential, you’ll set the tone for the entire workplace from the moment someone walks through the door.
As a Welcome Host, you’ll take ownership of your area, anticipating needs before they arise and ensuring every touchpoint is seamless, consistent, and delivered with care. You’ll be knowledgeable, courteous, and confident in providing support, helping visitors and colleagues feel informed, supported, and truly welcomed. This is your opportunity to be the face of the workplace and make every experience one to remember.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM – 7 PM with some flexibility as per business needs)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver an exceptional workplace experience for every colleague and visitor, creating memorable moments through thoughtful, high‑quality service.
- Coordinate with colleagues to ensure visitors are welcomed promptly, helping each guest feel comfortable, valued, and well‑supported from the moment they arrive.
- Handle general phone enquiries with professionalism, answering questions, providing guidance, and directing calls where needed.
- Actively listen and use insights to understand the needs of colleagues and clients, confidently escalating feedback to help enhance and evolve our services.
- Prepare meeting rooms to a high standard, ensuring they are clean, well‑maintained, fully functional, and coordinating with other teams to address any issues quickly and efficiently.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- A proactive, can‑do attitude with a drive to find smarter, more efficient ways of working.
- Ideally 1-years’ experience within a similar position.
- Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
- Strong interpersonal skills, approachable, engaging, and highly collaborative.
- Exceptionally organised, with great attention to detail and effective time‑management.
- Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps, and Outlook.
- A customer‑focused mindset with a genuine passion for delivering outstanding hospitality.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.